The new IAP2 Australasia membership and customer system will land in early October.
Almost twelve months ago, as part of the International Change Initiative Project, IAP2 set out to implement a new system to support our IT vision of “Empowering Members | Supporting Excellent Customer Experience | Enabling IAP2”.
IAP2 Australasia is now ready to deliver on this vision, with a new customer and membership system – Salesforce – going live in early October 2019.
The new system will provide members with improved self-service options, and easier to use access to their profiles and information. Salesforce will also enable the improved delivery of current services, and the ability to deliver newer and more innovative options around membership, training and professional development, and networking.
Importantly, the system will enable IAP2 to meet our aim to provide consistent processes across the globe. Australasia will be the first region to experience the new system, with other Regions implementing the system in due course.
What you need to know
All IAP2 Australasia customers and members will be sent new log-in details from the system (Salesforce) on Friday, 4 October 2019.
This email will be sent from firstname.lastname@example.org.
If you don’t receive this email (check your spam and junk folders) then please email us at email@example.com.
As we upgrade to our new customer system and website, we will be changing the way you can contact us between 4pm Friday 27 September to 4 October 2019. During this time website services and transactions will cease and member resources will be unavailable.
The IAP2 team will be available to assist you during the transition time. Simply send an email to the relevant department, and someone from our team will help you as soon as they can:
- To register, update or re-schedule IAP2 training; firstname.lastname@example.org
- To join IAP2, renew, register, update or change your membership; email@example.com
- To register for a local network event; firstname.lastname@example.org
- To request, pay or update an invoice; email@example.com
- For general enquiries; firstname.lastname@example.org
- IAP2 Conference registrations: email@example.com or iap2conference.com.au
This is an exciting time for IAP2 as we have been able to respond to your feedback on our systems, and move forward in making IAP2 the “Go To” organisation for Public Participation/ Engagement.