IAP2 Australasia Certificate

Certificate in Engagement

Released in 2014, the Certificate in Engagement was developed to bring an Australian and New Zealand context to community and stakeholder engagement training. Very quickly the Certificate is becoming the standard that employers are looking for in staff who work in, or manage, community and stakeholder engagement.

With new concepts, new tools and with solid foundations in existing practice, the Certificate will support all levels of experience and learning, varied roles in engagement and management.

The Certificate in Engagement is for all levels of understanding, experience and learning, from the first-timer to those who wish to update or refine their skills.

PLEASE NOTE:  Engagement Essentials is the compulsory first day of training, and is the pre-requisite to many other training modules. If you have not completed this module you may be unable to register for other modules.

There are two pathways that the Certificate in Engagement can be completed:

Pathway One

Certificate in Engagement – Core Modules

Engagement Essentials (one day) more information


Engagement Design (two days) more information


Engagement Methods (two days) more information

Download Information Sheet – Australian Prices
Download Information Sheet – New Zealand Prices

Pathway Two

Certificate in Engagement – Elective Modules

Engagement Essentials (one day) more information


Engagement Design (two days) more information


Engagement Methods (two days) more information


Conflict in Engagement (one day) more information
Engaging with Influence (one day) more information
Engagement Facilitation (one day) more information
Online Engagement (one day) more information
Engagement Evaluation (one day) more information

Download Information Sheet – Australian Prices
Download Information Sheet – New Zealand Prices

Find out more about our courses from our IAP2 Australasia Trainers below:

Engagement Essentials 

Engagement Methods

Engagement Facilitation

Engagement Design

IAP2 Australasia Cancellation Policy

IAP2 reserves the right to replace your registration reservation with another participant, if your invoice is not paid 10 working days prior to the training or event. The only exception will be for pre-approved terms as detailed below.

You may cancel or change your reservation anytime up to 10 working days before the scheduled date, without incurring a cancellation fee.  After this time a cancellation fee equal to the registration fee applies.

The following policy will apply to cancellations, changes or non-attendance within 10 working days of the scheduled training or event:

  1. If you can find a replacement participant that meets the pre-requisite requirements (if any), then no cancellation fee will apply provided the replacement complies with this policy
  2. If you are unable to provide a replacement participant then no refund will be payable by IAP2.
  3. There is no refund for non-attendance.

IAP2 may consider applications for extenuating circumstances to waive the cancellation fee.

IAP2 reserves the right to request supporting documentation for extenuating circumstances for participant non-attendance or cancellation.

Pre-approved Terms

Organisations can apply for approval to IAP2 for an account to receive payment terms for IAP2 training or event registrations. Each account application will be considered and approved by the IAP2 Finance team. Applicants will need to complete the on-line form requesting an IAP2 account which will be processed by Finance normally within 2 working days of receipt and applicants will be notified accordingly by email.

Pay Later exceptions – Organisations who do not have a Purchase Order (PO) number to complete their IAP2 training or event registration will be able to secure a reservation for training or event and have 10 working days to provide their PO to IAP2. After 10 working days if no PO is received then IAP2 reserves the right to rescind their booking reservation.