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IAP2A Certificate of Engagement

The IAP2 Australasia Certificate of Engagement has been developed to meet the needs of the Australasian engagement practitioner, using local terminology, case studies and concepts.

This program is suitable for new and emerging engagement practitioners or anyone involved in engagement projects in both the public and private sectors who would like to understand and deliver engagement in an Australasian context. It incorporates flexibility with a range of core and elective courses and delivery options ranging between one to two day courses.

Courses take a holistic approach looking at the many perspectives and facets of engagement in the modern context.

Digital learning is our primary mode of delivery for our courses, through our facilitated virtual classroom. Face-to-face training options are also available.

Content

The content of the courses cover essential elements of engagement including IAP2’s Core Values, Code of Ethics and the Spectrum of Public Participation. They also explore key concepts and processes in IAP2 Australasia’s Community Engagement Model and the Practice Framework.

The courses have been designed to assist engagement practitioners successfully develop, delvier and lead authentic engagement processes.

Learning objectives

  • Identify key elements of contemporary and quality engagement practices
  • Ethically practice the application of the IAP2 Core Values and Code of Ethics, and Diversity, Equity, and Inclusion principles
  • Understand and apply the principles of the Community Engagement Model to be clear on who leads and acts in the engagement process
  • Understand and use the IAP2 Australasia Practice Framework to guide your engagement processes and to successfully Plan, Design, Implement and Review your engagement project
  • Introduction to a wide range of tools and methods to consider for your engagement project that can be tailored for a variety of audiences and desired outcomes
  • Enhance your ability to successfully deliver your engagement projects with confidence and trust.

How to complete the IAP2A Certificate in Engagement

The Essentials of Engagement course is the pre-requisite course and must be completed first before any other courses. You can then follow two pathways.

  • The Core Pathway – where you complete all three courses; Essentials of Engagement, Design and Plan Engagement, and Apply Engagement Methods.
  • The Core and Electives Pathway – as detailed in the diagram above.

The certificate can be completed via different pathways to reach a total of 30 points for each learner.

Over the past few years, the scheduling of face-to-face courses has been minimised and may not be available in certain areas of Australia and New Zealand, depending on current government health advice. Many of our courses are now available online in our facilitated virtual classroom. However, if you would prefer to attend a course face-to-face, and don’t see one scheduled, please email info@iap2.org.au to express your interest in having your choice of course available in a face-to-face format.

Who should attend

This program is suitable for new and emerging engagement practitioners or anyone involved in engagement projects in both the public and private sectors who would like to understand and deliver engagement in an Australasian context.

A choice of learning courses are offered, allowing learners to delve more deeply into the areas of engagement most applicable to their work – such as Apply Engagement Methods or Facing Conflict.

Upon completion

Learners receive a Certificate of Completion from IAP2 Australasia for each course they successfully complete.

Upon reaching the required 30 points from the pathways highlighted above, learners will receive the IAP2 Certificate of Engagement.

Core Courses

Essentials of Engagement

This is the prerequisite course for IAP2 Australasia’s Certificate of Engagement and you must complete this course before any others. You will learn to:

  • Identify key elements of contemporary and quality engagement practices
  • Ethically practice the application of the IAP2 Core Values and Code of Ethics, and Diversity, Equity, and Inclusion principles
  • Understand and apply the principles of the Community Engagement Model (CEM) to be clear on who leads and acts in the engagement process
  • Understand and use the IAP2 Australasia Practice Framework to guide your engagement processes to successfully Plan, Design, Implement and Review your engagement project.

By the end of this course you will understand the essential elements of a ‘best practice’ contemporary model for engagement and the next steps you, or your organisation need to take.

Delivery options

  • Face-to-Face
  • Facilitated virtual classroom

  

Design and Plan Engagement

The Design and Plan Engagement course focuses on the Design and Plan stages of the Practice Framework and provides ‘best practice’ key concepts and processes for both internal and external engagement. 

The course assists engagement practitioners to prepare and develop a comprehensive engagement plan through working on genuine scenarios in a step-by-step process.

By the end of this course, you will be able to identify and understand the roles of the community, stakeholders and organisations and how they may impact the decision, action and engagement for your engagement project, and design engagement programs and approaches for a range of purposes and situations.

Delivery options

  • Face-to-face
  • Facilitated virtual classroom

Apply Engagement Methods

The aim of Apply Engagement Methods is to introduce engagement practitioners to a variety of different methods to use in their engagement processes, when planning engagement and the outcomes required.

You will be introduced to the IAP2 Australasia Engagement Methods Tool (EMT) and the Methods Matrix, where there are more than 60 combined face-to-face and online engagement methods, and you will explore and practice a range of engagement methods. Through practising and using different methods for engagement you will enhance your skills and knowledge of methods that work well in different contexts. 

The course allows you the opportunity to select and develop methods that can be tailored to suit your audiences and desired outcomes of your engagement project.

Delivery options

  • Face-to-face
  • Facilitated virtual classroom

Electives

Facing Conflict

The aim of the course is to build on an individual engagement practitioner’s capability to work with conflict in engagement processes, including recognising people’s behaviours, developing personal practitioner skills and using appropriate facilitation tools.

The three areas of focus are:

  1. Recognising people’s behaviours and emotions and why they occur in conflict situations.
  2. Developing individual skills and abilities to manage the participant’s own responses in conflict situations and fulfil the practitioner’s role.
  3. Using tools and/or strategies to facilitate engagement processes where conflict is present.

By the end of this course you will have developed skills to enhance your ability to approach engagement situations that might trigger conflict and to better understand your own responses to conflict and how to stay resourceful in the face of conflict.

Delivery options

  • Face-to-face
  • Facilitated virtual classroom

Manage Conflict and High Emotion

The aim of this course is to enhance your ability to plan for and implement strategies to manage situations of conflict, high emotion and outrage in engagement.

The course will help engagement practitioners de-escalate conflict, high emotion and outrage situations and develop them into constructive participation.

Upon completion of this course you will have developed your knowledge of the principles and guidelines associated with managing conflict and high emotion in your engagement practice and how to apply new behaviours and strategies when planning and implementing your engagement projects.

Delivery options

  • Face-to-face
  • Facilitated virtual classroom

Data Management for Engagement

The aim of this course is to apply a process for data collection and storage, processing and analysis to include in your evaluation report for an engagement purpose or process.

The course will assist engagement practitioners to apply a robust methodology to the design, collection, processing, analysis and reporting of data that are aligned to engagement processes.

By the end of this course you will be able to understand what data is required to be collected and how to collect data to ensure that your engagement processes are meaningful and fit the purpose of the outcomes you are aiming to achieve. You will also know how to analyse and present data for your target audience.

Delivery options

  • Face-to-face
  • Facilitated virtual classroom

Evaluate Engagement

The aim of this course is to enhance your ability to evaluate both the engagement process and the engagement outcomes for an engagement project or program.

The course will help engagement practitioners develop their critical thinking about what works most effectively and what doesn’t, so that they can evaluate and report on their engagement process with confidence.

Upon completion of this course you will have developed your knowledge and tools to define the purpose and scope of your evaluation, and implement and interpret an effective engagement evaluation framework. 

Delivery options

  • Face-to-face
  • Facilitated virtual classroom

Facilitate Engagement

The aim of the Facilitate Engagement course is to assist engagement practitioners to apply key engagement facilitation strategies and techniques and build confidence for planned and unplanned facilitation contexts for multi-modes of delivery. 

The course will help engagement practitioners plan and facilitate meetings with individuals and groups as part of your engagement project.

By the end of this course you will understand, identify and describe factors that make engagement facilitation effective. This also includes engagement facilitation in different cultural and DEI contexts. You will also enhance your abilities to respond appropriately, build and enhance your confidence levels and develop your facilitation approach.

Delivery options

  • Face-to-face
  • Facilitated virtual classroom 

Influencing for engagement

The aim of this course is to identify and apply the many elements that contribute to an engagement practitioners’ credibility, to enhance their professional impact and presence.

The course provides the tools and knowledge to assist you to build your professional credibility and positive impact with other professionals, engagement partners, decision-makers, community members and stakeholders.

Upon completion of this course you will have built skills to enhance your professional impact, presence, and ability to influence decision-makers about the value of engagement. You will be able to enhance the context in which you work to positively influence the views of others and utilise key models and concepts to build respect and develop positive relationships.

Delivery options

  • Face-to-face
  • Facilitated virtual classroom

Can’t see the training module you are interested in?

Email us at training@iap2.org.au and our friendly team will be very happy to assist.

Want to know more about our training?

Check out the frequently asked questions page. If you still can’t find your answers, email us at training@iap2.org.au.

IAP2 Australasia Cancellation Policy

 

IAP2 reserves the right to replace your registration reservation with another participant, if your invoice is not paid 10 working days prior to the training or event. The only exception will be for pre-approved terms as detailed below.

You may cancel or change your reservation anytime up to 10 working days before the scheduled date, without incurring a cancellation fee.  After this time a cancellation fee equal to the registration fee applies.

The following policy will apply to cancellations, changes or non-attendance within 10 working days of the scheduled training or event:

  1. If you can find a replacement participant that meets the pre-requisite requirements (if any), then no cancellation fee will apply provided the replacement complies with this policy
  2. If you are unable to provide a replacement participant then no refund will be payable by IAP2.
  3. There is no refund for non-attendance.

IAP2 may consider applications for extenuating circumstances to waive the cancellation fee.

IAP2 reserves the right to request supporting documentation for extenuating circumstances for participant non-attendance or cancellation.

Pre-approved Terms

Organisations can apply for approval to IAP2 for an account to receive payment terms for IAP2 training or event registrations. Each account application will be considered and approved by the IAP2 Finance team. Applicants will need to download and complete the credit application form requesting an IAP2 account which will be processed by Finance normally within 2 working days of receipt and applicants will be notified accordingly by email.

Pay Later exceptions – Organisations who do not have a Purchase Order (PO) number to complete their IAP2 training or event registration will be able to secure a reservation for training or event and have 10 working days to provide their PO to IAP2. After 10 working days if no PO is received then IAP2 reserves the right to rescind their booking reservation.