COVID-19 Information and Resources
- Guidelines on how to handle difficult conversations in the online environment
- IAP2A: 5 tips for digital engagement
- IAP2A Adaptive Engagement Tool Ideas
- Capire Consulting Group: Inclusive Community Engagement Toolkit 2020
- Conversation Caravan: COVID-19 Procedure
- Coronavirus and Engaging Cities: Towards Community Recovery with Sally Hussey
- Digital Visual Facilitation: A Crash Course in Translating Your Process to a Virtual Setting
- Granicus: Let's Talk Kamloop (how they got started with engaging the community online) case study
- Max Hardy: Toward robust online community engagement
- MosaicLab - Connecting people online (hard to reach + beyond reach)
- MosaicLab - 10 tips for engaging in difficult times
- MosaicLab: Online and remote Services | Delivering your projects & milestones in a changing environment
- Social Pinpoint: Public Engagement during COVID-19
- Social Pinpoint: COVID-19 Round Table - How are you engaging?
- Social Pinpoint: 6 Major Benefits of Online Community Engagement
- World Health Organisation: advise on how to manage COVID-19 risk when organising meetings & events
Scroll down to see more great resources from our webinars.
- A rundown of meeting technologies by The Association Specialists
- Aha! Consulting: Virtually Real - Life Mimicking Life
- Aha! Consulting: Home office tips
- Beyond coronavirus: The path to the next normal
- Brave, honest conversations in times of fear and anxiety
- COVID-19: How to include marginalized and vulnerable people in risk communication and community engagement
- Deliberately Engaging: Virtual Engagement needn't be second best
- Granicus: 100 ideas to help engage your community online
- Granicus: Community Resilience: Is Empathy Possible in an Online World?
- Granicus: Engaging Questions for Public Engagement
- Granicus: 21st Century Practitioner’s Guide to Community Engagement
- Granicus: Seven Reasons to Keep Talking
- Jacinta Cubis: If you can read the room, you can read the zoom
- Jacinta Cubis:Make your meetings Hum
- Micromex: Community Perceptions Report Wave 3
- Stu Reeve (Micromex Research): The importance of continuing community engagement at home
- Tamarack Community: How Community Engagement is Changing in the midst of COVID-19
Keep on Engaging: Keeping it Human in COVID-19 - Recording now available
IAP2 Australasia members, log in and watch the recording here.
An online Q&A-style conversation with practical information about current community sentiment and how to adapt your approach to engagement in the COVID-19 environment.
Our panel shares tips and insights on:
- Community sentiment right now and what people are thinking and feeling.
- How to work with people with heightened anxiety.
- Social distancing versus social isolation – how are people coping?
- What do we say once we reach our audience?
- Adjusting the messaging, tone and language.
- What about the timing, do we need to adjust?
- Breaking down barriers and building trust in communities, we are in this together!
- The role of engagers in connecting communities.
- Stu Reeve – Managing Director, Micromex Research & Consulting
- Louise Mitchell – National Consultant Disaster Recovery Social Recovery Reference Group (SRRG) C\- Emergency Management Branch Department of Health and Human Services
- Chloe Groser – NZTA Practice Manager Engagement and Communications at NZ Transport Agency
- Moderated by Kylie Cochrane, Director – IAP2 Australasia; Chair – IAP2 International and Managing Principal, Communication & Stakeholder Engagement – Australia and New Zealand, Aurecon
- National Principles for Disaster Recovery
- Hobfoll et al 2007 Five Essential Elements of Immediate and Mid–Term Mass Trauma Intervention:
- *Australian Psychological Society – Useful skills for disaster recovery: the importance of social connections
- *Communicating in Disaster Recovery (p18-20 has good tips for principles and psychological challenges)
- *COVID-19 and emergency preparedness for NSW and from Qld - QDN in consultation with QHealth have developed accessible ‘Easy Read’ information and checklists to support people with Disability and assist them in their COVID-19 preparedness activities. These tools are available here.
- Community-led Recovery Exploration
- Stu Reeves presentation slides
- Micromex research
Keep on Engaging: Tips for Adapting in the Days of COVID-19 - Recording now available
IAP2 Australasia members, log in and watch the recording here. Non-members can access the webinar for $10 by emailing email@example.com
This webinar provides practical information on how you can keep engaging in the COVID-19 environment.
- How to adapt your engagement plans and strategies to digital or other approaches
- The role of engagers in connecting communities
- Looking to positive innovations in crisis
- Challenges of adapting to the digital space
- How to work with people with heightened anxiety
- Adam Smith, Director, Harvest Digital Planning
- Nicole Hunter, Co-founder and Director, MosaicLab
- Nathan Connors, IAP2 Australasia Director and Global Head of Client Services, Granicus (formerly Bang The Table)
- Moderated by Kylie Cochrane, IAP2 Australasia Director; Chair, IAP2 International and Managing Principal, Communication & Stakeholder Engagement – Australia and New Zealand, Aurecon
- Top four core digital engagement skills
- Using The HiVE to support your community during COVID-19 and beyond
- Top 5 principles for digital engagement success
- Using The HiVE to replicate face to face activities
- Granicus Resources
- iCivics for Kids
- Examples of gamification online
IAP2A Training and Events updates
IAP2A Response to COVID-19
For members, training and event participants
02 June 2020
IAP2 Australasia is resuming face-to-face training in some locations across Australia and New Zealand in June, in line with state based COVID-19 guidelines and regulations.
The health and wellbeing of our participants is our top priority and we are working with our partner venues to ensure our training rooms apply the appropriate distancing requirements. Face to face training will be held with smaller groups, with venues adhering to appropriate hygiene measures and providing individually portioned catering to our participants.
Our existing Communities of Practice will expand to include more members, new Communities will be established, and online local network events are being established in partnership with our local network groups.
Additional Training and Event Information
We are working with our training and event venues who are putting in place increased measures for hygiene, cleanliness and infectious disease prevention, and social distancing in line with advice provided by government health authorities. We have adjusted the catering to be provided at our public training venues to individual portions, wrapped and covered for safe food hygiene and to minimise any shared contact of utensils.
We also encourage all participants to keep up to date with information published by your Government health agency.
Australian Government Department of Health: health.gov.au/
Ministry of Health NZ: health.govt.nz/
What if you need to postpone or reschedule your attendance?
If you need to postpone your attendance at upcoming booked training courses as a result of the COVID-19 situation, such as: personal illness or isolation; an immediate family member having COVID-19; or in line with your organisational policy, IAP2 Australasia will consider applications to waive cancellation fees. If approved, IAP2 Australasia will provide credit notes to be used for a future training course or event. This will be considered on a case by case basis and in line with official Government agency advice. Please notify us by emailing firstname.lastname@example.org and include any supporting evidence such as a letter from your employer or a medical certificate.
If your reason for postponing or cancelling your attendance is not COVID-19 related, then our usual IAP2A cancellation policy applies.
Thank you for your support of IAP2 Australasia, and do get in touch if you have any concerns or questions.
For more information
Contact Customer Service Team on either of our toll free lines: AU: 1300 4ENGAGE (436 424) | NZ: 0800 4ENGAGE (436 424) or email: email@example.com