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General Training FAQs

How do I view availability and register for training and events?
  1. To register for training or an event, you need to login to your profile, then browse the Training Calendar or Events Calendar.
  2. You need to ensure when you do register for training or events, you login under your own profile so that the training/event registration is recorded against your profile. And also so that accreditation sits with your profile.


How to register for events and training infographic

View availability of training and events

  1. You need to be logged in first to be able to view availability of courses.
  2. Once you are logged in, you can then view the availability on the Training/Event Calendars.
  3. If a course is full, you can join the waitlist –just click the button, and should we get a cancellation, we will contact the first person on the waitlist. Or alternatively, keep searching for a date which has availability.
What are my payment options for training and events?

Any purchases you wish to make through our IAP2 checkout, will require you to have your credit card handy for payment.

Organisations can apply for approval to IAP2 for an account to receive payment terms for IAP2 training or event registrations. Each account application will be considered and approved by the IAP2 Finance team. Applicants will need to download and complete the credit application form requesting an IAP2 account which will be processed by Finance normally within 2 working days of receipt and applicants will be notified accordingly by email.

Pay Later exceptions – Organisations who do not have a Purchase Order (PO) number to complete their IAP2 training or event registration will be able to secure a reservation for training or event and have 10 working days to provide their PO to IAP2. After 10 working days if no PO is received then IAP2 reserves the right to rescind their booking reservation.

How do I view my training record?

Once you have logged in to the IAP2A portal, go to 'My Activities' (Top Navigation Bar – or under More), from here you can view your activity.

How to check training record infographic


When should I register for the training?

We recommend registering for training at your earliest convenience. Your place at training is confirmed upon payment of your invoice 5 working days prior to the training date.

What if I register and then I need to change/cancel my registration?

IAP2 reserves the right to replace your registration reservation with another participant, if your invoice is not paid 10 working days prior to the training or event. The only exception will be for pre-approved terms as detailed below.

You may cancel or change your reservation anytime up to 10 working days before the scheduled date, without incurring a cancellation fee.  After this time a cancellation fee equal to the registration fee applies.

The following policy will apply to cancellations, changes or non-attendance within 10 working days of the scheduled training or event:

  1. If you can find a replacement participant that meets the pre-requisite requirements (if any), then no cancellation fee will apply provided the replacement complies with this policy
  2. If you are unable to provide a replacement participant then no refund will be payable by IAP2.
  3. There is no refund for non-attendance.

IAP2 may consider applications for extenuating circumstances to waive the cancellation fee. Please note: conflicts due to job interviews, career pursuits, personal/professional commitments or travel are not deemed as valid reasons to justify a waiver. Extenuating circumstances typically extend to Illness, Personal or Family Emergency and Religious holidays.

IAP2 reserves the right to request supporting documentation for extenuating circumstances for participant non-attendance or cancellation.

Pre-approved Terms

Organisations can apply for approval to IAP2 for an account to receive payment terms for IAP2 training or event registrations. Each account application will be considered and approved by the IAP2 Finance team. Applicants will need to download and complete the credit application form requesting an IAP2 account which will be processed by Finance normally within 2 working days of receipt and applicants will be notified accordingly by email.

Pay Later exceptions – Organisations who do not have a Purchase Order (PO) number to complete their IAP2 training or event registration will be able to secure a reservation for training or event and have 10 working days to provide their PO to IAP2. After 10 working days if no PO is received then IAP2 reserves the right to rescind their booking reservation.

Can I tentatively hold a place?

Unfortunately we do not tentatively hold places for people. You need to register for a course to secure a place.

Are there any discounts available?

The only discount available for training is the member pricing, which is only available to financial members of IAP2 Australasia.

How do I receive my certificate?

You will receive a digital certificate of attendance for each module. Once you have completed the IAP2 Australasia Certificate in Engagement, you will receive a digital copy of the certificate at the end of the month of completion. If you would like a printed copy of your Certificate in Engagement, please advise the best postal address for this via reply email to your digital Certificate.

Do I have to complete Engagement Essentials first?

Engagement Essentials is the pre-requisite for the Certificate in Engagement. It’s the foundation for Engagement Methods and Engagement Design. You do need to complete Engagement Essentials before moving onto these modules.

Our electives are designed as stand-alone training so you can complete an elective before you do Engagement Essentials.

Do I have to attend all sessions for each course I’m enrolled in?

Please refer to the Satisfactory Completion of Course requirements section of our Terms, or, to the specific registration Terms and Conditions for your nominated course.

Is there a pre-requisite for the elective courses?

There are no pre-requisites for electives. Our electives are designed as stand-alone training so you can complete any elective at any time.

Virtual Delivery FAQs

Zoom troubleshooting: How can I fix my sound?


  • Expand the Audio icon and open the Audio settings
  • Click speaker option and test speaker
  • Once testing, if you still cannot hear, then adjust the volume or select a different speaker from the menu

iOS/Android Device:

  • Ensure your speaker is turned on
  • Adjust your volume accordingly on your volume buttons
  • Try Headphones
  • Reset your device
  • Re-Install the Zoom app from the Apple App or Google Play store

Troubleshooting Speaker:

  • Open Audio Settings
  • Select 'Test speaker' and if you cannot hear it, select a different speaker from your menu or adjust volume.

Troubleshooting Microphone:

  • Open Audio Settings
  • In the microphone section, the green input level bar will move when Zoom is picking up Audio.Inside Audio settings you can select another microphone or adjust the input level.
Zoom troubleshooting: How can I fix my Video?


  • Make sure all other programs that use your webcam are closed
  • Restart the computer or Laptop
  • Reinstall latest Zoom version in the Download Centre
  • You can also visit your device brand’s support for FAQ’s.

iOS/Android Device:

  • Ensure you have checked by tapping the camera icon top of screen for front and back cameras
  • Ensure no other open apps are using the camera
  • Open iOS/device settings and confirm Zoom has camera access
  • Toggle Zoom access to green

If issues persist, then

  • Reset your device
  • Delete the Zoom app and re-download latest version in the app store
  • Double check to ensure the video is working in other apps

If you cannot see the video opening in Zoom, open the video menu to see which camera is currently selected, change if necessary. If a change is required, verify the preferred camera is listed and selected.

Zoom troubleshooting: What Happens If I lose Connectivity?

Don’t panic!

We encourage you to connect from a location with the highest speed internet you have access to.

You can try moving closer to your WIFI connection.

You can try restarting your computer and re-joining the meeting if you are able to.

You can use your phone or other device data if available, as a back-up device. It is encouraged that you have a back-up option available prior to the commencement of your training session.

We understand that sometimes technology can go awry and cannot be fixed on the day. If you are unable to resolve any tech problems please contact us at training@iap2.org.au and we will do our best to help.

How safe is Zoom to use in IAP2 Meetings and Training?

IAP2 Australasia have chosen to use Zoom as our “virtual meeting room” platform for our training, meetings and events. In fact, IAP2 Australasia has used Zoom for several years now for many of our activities, due to the geographical spread of our Directors, Trainers, team members, working groups and participants across Australia and New Zealand.

Like you, we have heard in the news the security concerns being raised surrounding the use of Zoom – such as unwanted guests crashing meetings with unwanted content.

Of course, we value the security of our participants, and so IAP2 Australasia, in light of these reports, have researched the safety of using Zoom.

Here we share what we have found and also outline the measures and checklists we have put into place to make our Zoom meeting rooms as secure as possible. Our aim is not to make any definitive claims about the safety of Zoom, but to help provide you with information and share what we have found.

We will continue to keep up to date with the various measures that Zoom is taking to tighten up the security of the platform, and have collated a list of links and releases from Zoom which address various concerns that you, or your IT department, may have.

What are the security issues, and why do they happen?

The number of daily users of Zoom exploded from 10 million to 200 million from December to March, and many reports of trolls crashing meetings and flashing unwanted content emerged. There were also reports of leaked emails and bugs that may have allowed hackers to access webcams, and that Zoom was sharing information with third parties.

It would appear that many of the security issues publicised lately has been caused by security features of Zoom (such as password access) not being put in place by the meeting organiser.

For example, a lot of the press around "Zoom Bombing" is occurring where users hadn’t secured their meeting rooms correctly and made them publicly available to join.

From what we can see, Zoom have responded quickly to continue the upgrade of security, putting all other development on hold. Zoom have been publishing security upgrades over the last few weeks and are continuing to do so. Regular users of Zoom will have noticed these updates with fixes happening over recent weeks.

Before using Zoom

The first thing to do, before each Zoom meeting, is to make sure you are using the latest version of Zoom which will include the current security fixes.

You can do this by:

What IAP2 Australasia is doing

Here at IAP2A we have been reviewing all the settings for our own Zoom account and have implemented all the security features available to minimise security issues for all of our meetings, trainings and events.

IAP2 staff, who are responsible for hosting our online events, follow a checklist of settings and processes to maximise security for our meetings and participants.

In particular, our Zoom meetings will have the following in place, to minimise any potential problems:

  • IAP2A meetings and trainings will be password protected to stop Zoom-bombing opportunities,
  • Only registered participants or invited guests will be admitted into meetings and trainings,
  • Meetings will be locked once all participants have been admitted to stop unauthorised access.

For more information, feel free to contact IAP2 Australasia at info@iap2.org.au.

You may also find the links below helpful as these outline how Zoom has been addressing security concerns and applying fixes as these concerns arise.

Links and further reading
Important update to Zoom admins: 29 April 2020

On May 30th, 2020, Zoom will enable GCM encryption across the entire Zoom platform, providing increased protection for meeting data. After May 30, 2020, all Zoom clients on older versions will receive a forced upgrade when trying to join meetings as GCM Encryption will be fully enabled across the Zoom platform. Please begin updating all your clients to Zoom 5.0 now. Zoom admins, visit our 5.0 IT administrator page for more detailed instructions on updating your endpoints to ensure they will be able to support GCM encryption once we cutover on May 30.

Zoom Encryption

As at 1 April 2020, Zoom advised that they have corrected the issue with Windows and Zoom that introduced a potential security fault: https://blog.zoom.us/wordpress/2020/04/01/facts-around-zoom-encryption-for-meetings-webinars/

Where to Download the Latest Version of Zoom


Zoom’s Security Page


How to Avoid Zoom Bombing


Other Zoom Links:

For a more detailed overview of Zoom’s security policies, please refer to Zoom’s 'Security White Paper' available to download here: https://zoom.us/docs/doc/Zoom-Security-White-Paper.pdf

Download a copy of IAP2 Australasia's Zoom Safety in IAP2 Meetings and Training document.
Can I register for IAP2 Australasia digital training hosted in another country?

Yes! You can attend New Zealand training if you are located in Australia, and vice versa. Note that the training price charged will be in the currency of the time zone the training proceeds in.

For example, if you are in Australia, but booking into digital training held in a NZ time zone then the fee will be processed in New Zealand dollars and your credit or debit card statement will show the amount in Australian dollars based on the exchange rate of your card provider.

What time zones are training held in?

The majority of digital training run by IAP2 Australasia is held in Australian Eastern Standard Time (AEST) but you can find additional time zones scheduled on our website with the following legend;

NZST- New Zealand Standard Time

AWST – Australian Western Standard Time (WA)

ACST- Australian Central Standard Time (SA, NT)

AEST – Australian Eastern Standard Time (NSW, VIC, QLD, ACT, TAS)

10 Things You Can Do To Secure Zoom Meetings
 The following information, published by tech news site, ZDNet, may also be helpful if you are running your own Zoom meetings:

1. Password protect your meetings

The simplest way to prevent unwanted attendees and hijacking is to set a password for your meeting. Passwords can be set at the individual meeting, user, group, or account level for all sessions. In order to do so, first sign in with your account at the Zoom web portal. If you want to set up a password at the individual meeting level, head straight over to the "Settings" tab and enable "Require a password when scheduling new meetings", which will ensure a password will be generated when a meeting is scheduled. All participants require the password to join the meeting. Subscription holders can also choose to go into "Group Management" to require that everyone follows the same password practices.

2. Authenticate users

When creating a new event, you should choose to only allow signed-in users to participate.

3. Join before host

Do not allow others to join a meeting before you, as the host, have arrived. You can enforce this setting for a group under "Account Settings."

4. Lock down your meeting

Once a session has begun, head over to the "Manage Participants" tab, click "More," and choose to "lock" your meeting as soon as every expected participant has arrived. This will prevent others from joining even if meeting IDs or access details have been leaked.

5. Turn off participant screen sharing

No-one wants to see pornographic material shared by a Zoom bomber, and so disabling the ability for meeting attendees to share their screens is worthwhile. This option can be accessed from the new "Security" tab in active sessions.

6. Use a randomly-generated ID

You should not use your personal meeting ID if possible, as this could pave the way for pranksters or attackers that know it to disrupt online sessions. Instead, choose a randomly generated ID for meetings when creating a new event. In addition, you should not share your personal ID publicly.

7. Use waiting rooms

The Waiting Room feature is a way to screen participants before they are allowed to enter a meeting. While legitimately useful for purposes including interviews or virtual office hours, this also gives hosts greater control over session security.

8. Avoid file sharing

Be careful with the file-sharing feature of meetings, especially if users that you don't recognize are sending content across, as it may be malicious. Instead, share material using a trusted service such as Box or Google Drive. At the time of writing, Zoom has disabled this feature anyway due to a "potential security vulnerability."

9. Remove nuisance attendees

If you find that someone is disrupting a meeting, you can kick them out under the "Participants" tab. Hover over the name, click "More," and remove them. You can also make sure they cannot rejoin by disabling "Allow Removed Participants to Rejoin" under the "Settings: Meetings - Basic" tab.

10. Check for updates

As security issues crop up and patches are deployed or functions are disabled, you should make sure you have the latest build. In order to check, open the desktop application, click on your profile in the top-right, and select "Check for updates."





Face-to-Face Training FAQs

What time does the training start and finish?

8:45am for a 9am start and finish at 4:45pm.

What time zones are training held in?

All face-to-face training is held in the time zone of the training location.

Do I need to bring anything to the training?

You don’t need to bring anything along to training. A manual, notepad and pen will be provided in the training room for you. You can of course bring your own notepad if you wish.

Can I register for face-to-face training held in another country?

Yes! The training price will be charged in the currency of the country the training is held in.

If booking face-to-face training held in New Zealand with an Australian credit card for example, we will process the NZ price and your credit or debit card statement will show the amount in Australian dollars based on the exchange rate of your card provider.

What should I wear?

There is no dress code for our training. We recommend you wear something comfortable as you will be sitting and moving around the training room throughout the day. If in doubt we suggest semi-casual work wear. 

Dietary requirements

If you have any dietary requirements please notify our Training Administration Coordinator a minimum of three working days before the training to ensure your requirements can be provided. 

Can I book accommodation with my training?

Please note IAP2 Australasia is unable to arrange or recommend accommodation.

In-House Training FAQs

Does IAP2 offer training in-house?


How many people do we need?

The training works best when you have a minimum of 10 participants. You can have a maximum of 20 participants for virtual delivery, or 25 participants for face-to-face delivery.

What modules are available in-house?

All of our training modules can be delivered in-house. This includes all the modules from the IAP2A Certificate in Engagement and Advanced Certificate in Engagement.

Where can we hold in-house training?

IAP2 delivers in-house training almost anywhere in Australia and New Zealand. We will work with you to bring the training to your organisation, so that your team can train together.

If you are in a regional area and don’t have enough participants, please contact us and we will work with you to link other groups/participants to bring about the training in your region.

How much does in-house training cost compared to public training?

Depending on the number of participants, the in-house training is generally more cost effective than sending your participants to training. There are even more savings where you would normally need to send your staff to training, saving you the cost of travel and accommodation.

How do we get a proposal for in-house training?

Please contact us via email at info@iap2.org.au or by phoning: (AU) 1300 436 424 or (NZ) 0800 436 424.