IAP2 Australasia website FAQs

I can't find my member number. Where is it?

Simply log in to your online account, select "My Profile" and your "ID" is in the top right corner of the page. 

I would like to search for other members to connect with in my area. How do I do that?

Simply log in to your online account, select "Member Directory" and enter the search fields that apply and click search. You will be shown a list of members that have chosen to be on the member directory. 

I can’t find the training date/module I am looking for.

When searching in the training calendar, try filtering your search by state or month. This will narrow down the search results. 

My login details aren't working. 

This is often a cause of a cache problem with your browser. View instructions on how to clear your browser cookies here.

I have forgotten my password. How do I reset it? 

You can request a reset password link here. If you have forgotten your username you can have it sent to you by entering your email address on this page

I have forgotten the email address associated with my account.

If you can't log in because you forgot the email address linked to your account, please contact us here

I didn't receive a password reset email.

After you follow the steps to reset your password, we'll send you a password reset link using the email address you used to create your account. If you didn't receive this email, check your email's spam or junk folder. If this step didn't resolve the issue, you may have entered the wrong email address when you created your site. This is usually the result of a spelling mistake or typo. Please contact us here so that we can assist you. 

I think my password was stolen.

If you can't log in because you think someone may have changed your password, visit "Retrieve Access Details". After you update your password following the steps in that guide, your previous password will become invalid, preserving your site's security.

I forgot my email address and see an "The email address was not found" error.

If you're receiving an "Invalid email address" error when attempting to log in, check the email address box on the login screen for any typos. Then try any other email address you may have used to create your account.

If you still can't log in, we can help you troubleshoot. Please contact us here and include the following information in the body of your message so we can verify your account:

  • Browser (Chrome, Edge, Firefox, etc)
  • Your full name

I think I entered my email address incorrectly.

If you think you entered the wrong email address when you created your site (for example, if you suspect that you made a typo or spelling mistake), we can help you fix it. 

Tip: If you remember the correct email address and can log in with it, we recommend it.

If you don't know the exact email address you entered, please contact us here and include the following information in the body of your message so we can verify your account:

  • Full Name
  • Address

Note: For security reasons, we can't share previous login information, such as the misspelled email address.

How to clear browser cookies

Chrome

Windows

  1. Click the menu icon in the top-right corner.
  2. Select History, then History again. 
  3. Click Clear browsing data.
  4. Check Browsing history, Cookie and other site data, and Cached images and files.
  5. From the Time Range drop-down, choose "All time".
  6. Click Clear Data.
  7. Close and restart Chrome for the clearing to take full effect.

Mac

  1. Click Chrome.
  2. Click Clear browsing data.
  3. Check Browsing history, Cookie and other site data, and Cached images and files.
  4. From the Time Range drop-down, choose "All time".
  5. Click Clear Data.
  6. Close and restart Chrome for the clearing to take full effect.

For more help with clearing Chrome's cache, visit Google's documentation.

Firefox

Windows

  1. Click the menu icon in the top-right corner.
  2. Select Select Options.
  3. Click Privacy & Security.
  4. Scroll down to Cached Web Content and click Clear Now.
  5. Close and restart Firefox for the clearing to take full effect.

Mac

  1. Click the menu icon in the top-right corner.
  2. Select Preferences.
  3. Click Privacy & Security.
  4. Scroll down to Cached Web Content and click Clear Now.
  5. Close and restart Firefox for the clearing to take full effect.

For more help with clearing Firefox's cache, visit Mozilla's documentation.

Safari

  1. Click Safari.
  2. Select Preferences.
  3. In the Privacy tab, click Manage Website Data.
  4. Click Remove All.
  5. Click Done. 
  6. Close and restart Safari for the clearing to take full effect.

Microsoft Edge

  1. Click the Hub icon in the top-right corner of the screen.
  2. In the History tab, click Clear history.
  3. Select all boxes.
  4. Click Clear.
  5. Close and restart Microsoft Edge for the clearing to take full effect.

Note: To clear browsing history that's stored in the Cortana cloud, select Change what Microsoft Edge knows about me in the cloud, then select Clear browsing history.

For more help with clearing Microsoft Edge’s cache, visit Microsoft’s documentation.

Internet Explorer (10 & 11)

  1. Click the gear icon in the top-right corner.
  2. Select Safety, and then click Delete browsing history.
  3. Uncheck "Preserve Favorites website data".
  4. Check Temporary Internet files and website files and Cookies and website data.
  5. Click Delete.
  6. Close and restart Internet Explorer for the clearing to take full effect.

For more help with clearing Internet Explorer's cache, visit Microsoft's documentation.

Safari for iOS

  1. From the Home screen, open the Settings App.
  2. Open Safari settings.
  3. Swipe to the bottom of the menu and tap Advanced.
  4. Tap Website Data.
  5. Swipe to the bottom of the menu and tap Remove All Website Data.

Chrome for iOS

  1. From the Chrome app, tap the Menu icon
  2. Tap Settings.
  3. Tap Privacy.
  4. Tap Clear Cache and Clear Cookies, Site Data.

Chrome for Android

  1. From the Chrome app, tap the device's Menu button
  2. Tap Settings.
  3. Tap Privacy.
  4. Tap Clear Browsing Data.
  5. Check the Clear the cache and Clear cookies, site data options
  6. Tap Clear.